Privacy Policy

Privacy Policy

Effective Date: September 26, 2024

ADN User ("we," "us," or "our") operates the ADN User mobile application (the "App"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our App and the choices you have associated with that information, including how you can delete your account.

We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Data

While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Name
• Email Address
• Phone Number
• Profile Information (if applicable)
• Location Data
• Usage Data (how you interact with the app)

1.2 Tracking & Cookies Data

We use cookies and similar tracking technologies to track your activities on the App and store certain information. Cookies are small data files that may include an anonymous unique identifier.

2. How We Use Your Information

We use the collected data for a variety of purposes, including:

• To provide and maintain the App
• To improve and personalize your experience
• To communicate with you (including sending important updates or promotional messages)
• To provide customer support
• To monitor usage and ensure the App functions properly
• To detect and prevent fraud or technical issues
• To allow you to participate in interactive features when you choose to do so

3. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• With Service Providers: We may employ third-party companies and individuals to assist with the app's functionality (e.g., hosting services, analytics). These parties only have access to your data to perform specific tasks and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid legal requests.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy. Once your information is no longer required, we will securely delete or anonymize it.

5. Account Deletion and Data Removal

If you choose to delete your account, you can do so at any time by following these steps:

• Within the App: Navigate to the settings section, select "Account" > "Delete Account" and follow the on-screen instructions. This action will permanently delete your account and all associated data.
• Contacting Us: You can also request account deletion by emailing us at info@adncleaningservices.co.uk. Please allow up to [time period, e.g., 30 days] for your request to be processed.

Upon deletion, we will remove your personal data from our systems, except for any data that we are required to retain for legal or regulatory reasons.

6. Security of Your Data

We are committed to ensuring the security of your personal information. We use commercially acceptable means to protect your data, including encryption, secure storage, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete your personal information
• The right to request data portability
• The right to object to or restrict certain data processing activities
• The right to withdraw consent for data collection at any time

To exercise any of these rights, please contact us at info@adncleaningservices.co.uk.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any changes. Continued use of the App after changes to this policy will constitute your acknowledgment and consent to the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

By email: info@adncleaningservices.co.uk

By phone number: 020 8933 37 61